Frequently Asked Questions

I'm not on the Geisinger Health Plan. Why should I participate in myHealth Rewards?

We want all of our Geisinger family members to live their healthiest lives, so we encourage everyone (including our part-time, flex and per-diem employees) to join myHealth Rewards.


Why is my employer providing these resources?

Your employer is committed to your personal and professional well-being. They want to support you in your effort to lead a happy and healthy life by providing tools and resources to help make that happen.

How do I get involved?

You can get involved by first creating an account or signing in.


How do I register?

It takes less than five minutes to register online. Just visit gh.wellness.geisinger.org. Use your universal username and password to login. After registration, you can use this portal to access your MyHealth Rewards account at any time.

How do I complete the program successfully?

The majority of MyHealth Rewards participants complete the program successfully. You can too! Here are the steps you’ll need to take: 

Step 1: Get your initial health measures on file no later than August 19, 2022. (Note: The earlier you do, the more time you’ll have to achieve your health and wellness goals.) Measures include your BMI, blood pressure, blood glucose and cholesterol. 

Step 2: Once your measures are on file, check the “goals” section on your MyHealth Rewards account homepage to learn which measures you’ll need to improve and what the recommended ranges you’ll need to target are.

Step 3: Complete an online Wellness Assessment survey. You’ll answer a few questions about your lifestyle habits. It only takes a few minutes, and you can access it from your MyHealth Rewards account homepage.

Step 4: Complete two healthy activities, such as donating blood, completing an advance directive or getting your annual dental cleaning. You’ll find a complete list of options here: go.geisinger.org/myHealthRewards.

Step 5: Achieve your health goals. All of your health measures must fall within ranges recommended by professional medical organizations like the American Heart Association and the American Diabetes Association. Please note: Alternative ways to qualify are available if you feel you are unable to reach your health goals. Visit here for more information.

Step 6: Meet all goals and requirements by the final program deadline on October 7, 2022.
 

What happens during a myHealth Rewards health screening?

Each screening takes up to 10 minutes and includes blood pressure, height and weight and lab draws for blood sugar and cholesterol. Note that some health measures may be on file from a previous year or if you consented to sync your medical records. Check your myHealth Rewards account homepage to see what health measures are needed before making a screening appointment.


How does Health & Wellness help me meet my goals?

We help you get healthy and succeed by hosting wellness events throughout the year. We also provide online resources and a team of health coaches to help you meet your goals. To learn more call Health & Wellness at 1-866-415-7138.


I have a health condition or other circumstance that will make it difficult to meet my health goals. What can I do?

If you believe that it is unreasonably difficult or medically inadvisable to meet your MyHealth Rewards goals, we offer alternative ways to qualify. Click here to learn more. Contact Health & Wellness at wellness@geisinger.edu or 1-866-415-7138 with questions.

Keep in mind that there are multiple steps required to earn credit for these alternatives. Credit will not be provided unless you complete all steps by the final deadline October 7, 2022.
 

Do I have to participate in myHealth Rewards?

No. MyHealth Rewards is voluntary, but we encourage all Geisinger family members and their loved ones to live their healthiest lives by participating in the program and improving their health and well-being.


Do I need to fast before attending an initial health screening?

Yes. At the very least, you will need to fast for your blood glucose test. If you are unable to fast for your blood test, please notify the wellness staff on site, as an A1C can be measured in place of a fasting blood glucose. 

Your LDL cholesterol results are good for up to three years, so if you have a cholesterol LDL measurement on file after Jan. 1, 2020 that met goal, it will be accepted for the 2022 program year. Glucose and A1C results taken after Jan 1, 2021 will also be accepted for the 2022 program year.
 

How do I track my progress toward meeting myHealth Rewards goals?

Sign into your myHealth Rewards homepage, where you can view your program status, review which health measures are on file, and which you still need to complete. You can also access helpful program tips and resources.

How do I contact you with questions?


Which browsers are supported by this site?

This site can be viewed using:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge – Version 13 and above
  • Microsoft Internet Explorer – Version 11 and above

Who can participate in myHealth Rewards? 

Who is eligible to participate?

Your employer determines who is eligible to participate. Some programs may require you and your spouse/domestic partner to participate to achieve rewards. Check with your employer if you are unsure of the requirements.

Can my spouse/domestic partner participate in myHealth Rewards?

Yes! In fact, research shows that when couples work together, they’re 60 percent more likely to make a healthy behavior change. MyHealth Rewards is a great place to start. Your spouse/ domestic partner can register at gh.wellness.geisinger.org. They will need to sign-in or create a new account if they haven’t participated in MyHealth Rewards before.
 
You and your spouse can complete all of your baseline health measures by scheduling an appointment for a free Geisinger health screening. Your spouse/domestic partner can attend even if he/she isn’t insured by Geisinger. Results from a GHP network provider can be used by selecting the “sync medical records” button on your account homepage. Results from non-Geisinger providers can be submitted via email to wellness@geisinger.edu or secure fax 570-214-7742.

I'm pregnant. Can I still participate in myHealth Rewards?

Congratulations! To qualify for MyHealth Rewards, expecting mothers still need to register and complete all requirements. For health measures that fall outside the goal range due to pregnancy or recently giving birth, alternative qualifications and medical waivers are available. Please click here for more information. If you have questions, email Health & Wellness at wellness@geisinger.edu.

I'm a smoker. Can I participate in myHealth Rewards?

Yes. Smokers and other tobacco users are not automatically disqualified from the program. If you do smoke or use other tobacco products, you can qualify by completing an online or telephonic tobacco cessation course offered by the Health & Wellness team. The online course takes a minimum of four weeks and must be completed prior to the final deadline on Friday, October 7. Click here to learn more. Contact Health & Wellness at wellness@geisinger.edu.


Can children or other non-spousal dependents participate in myHealth Rewards?

No. Children and other dependents are not eligible to participate.

Screenings, metrics and results

How do I get my initial health measures on file?

There are three ways to get your health measures on file:

  • Through your worksite’s Wellness Champion: Volunteer Wellness Champions are available at various Geisinger locations to take BMI and blood pressure measures. You can use a MyHealth Rewards voucher to get your blood glucose and LDL cholesterol measurements at an onsite outpatient Geisinger Medical Laboratory. Appointments for lab draws must be scheduled through your MyGeisinger account when using a lab voucher. Results can be shared with the Health & Wellness team by clicking the “Sync medical records” button on your MyHealth Rewards homepage. Any health measures taken from that point forward will sync automatically. To request a lab voucher, email wellness@geisinger.edu.
  • Schedule an appointment for a free MyHealth Rewards screening. Click on the “screening schedules” link on your MyHealth Rewards account homepage. A member of the Health & Wellness team will provide a screening and assist you with the program requirements. Be sure to fast for eight hours before your screening if you will have your blood drawn.
  • Visit your doctor. If you see a GHP network provider, click the “Sync medical records” button on your account homepage. Any health measures taken from that point forward will sync automatically. You can also submit results taken by a non-GHP network provider via email wellness@geisinger.edu or secure fax 570-214-7742.
 

What health metrics do you measure?

MyHealth Rewards goals are tied to five key health measures: 

  1. Tobacco use -  Self-report no tobacco use or complete a tobacco cessation program. You are not required to quit smoking to complete MyHealth Rewards. We only ask that you try by completing the tobacco cessation program.
  2. Body mass index (BMI) - BMI less than 30 or 5% weight loss, up to a 12-pound maximum.
  3. Blood pressure - Systolic less than 130, diastolic less than 80 mmHg
  4. Cholesterol - Fasting LDL less than 160 mg/dl: no risk factors or less than 100 mg/dl: diagnosed with diabetes, coronary artery disease or stroke.
  5. Glucose - Fasting blood glucose less than 100 mg/dl or 5% decrease in blood glucose or A1C less than 5.7 (A1C less than 8 if diagnosed with diabetes). 
 

What are the deadlines for completing initial health measures?

  • Special “Early Bird” deadline: Get rewarded for registering early! If you register and get all of your initial health measures on file by Friday, May 20, you will qualify for our weekly Early Bird drawing to win prizes, which include weekly $20 gift card giveaways and a one-time drawing for one of three $500 grand prize packs. The earlier you sign up, the more chances to win — and the more time you have to reach your health goals.
  • Final Registration deadline: You must register and have all of your initial health measures on file by Friday, August 19.

  • Program deadline: You must complete all program requirements by Friday, October 7. This includes meeting your health goals (or completing reasonable alternatives), completing the Wellness Assessment survey, and completing two healthy activities. Check your MyHealth Rewards account homepage to ensure your final health measures are on file and your program status is up to date.
 

What if my documentation is out of date?

Results must be current and within required time frames or they cannot be accepted.

What if my results are submitted past the deadline?

We cannot accept late results. We recommend keeping track of your progress, looking ahead at program requirements and confirming that your results are submitted before the deadline.

How do I submit verification of my dental cleaning?

  • We will automatically credit you for most dental cleanings billed through Delta Dental insurance. However, there may be a 30-day delay between the date of your dental cleaning and when we receive verification. If you do not receive automatic credit for your dental cleaning, please contact Health & Wellness.
  • Credit for spouses and domestic partners will not be automatic. Submit documentation via email to wellness@geisinger.edu or secure fax at 570-214-7742.
  • Submit documentation of dental cleanings administered by non-Geisinger providers via email to wellness@geisinger.edu or secure fax at 570-214-7742.

What counts as a healthy activity?

You must complete and document two healthy activities as part of your myHealth Rewards requirements. Qualifying healthy activities include: 

  • Donating blood
  • Getting your annual dental cleaning
  • Volunteering in the community 
  • Completing a wellness survey 
  • Participating in a wellness activity, such as a fitness class, a road race or our annual 5K or Step It Up challenges
  • Creating an Advanced Directive to spell out your decisions about end-of-life care
  • Completing a self-care activity

Visit the "Healthy Activities" section in your MyHealth Rewards account homepage for more information.